Questions
We'll update this page periodically as you ask questions!
Q. Is it really one payment?
Yes. $24.99. Lifetime 1.x updates included. If we ever ship a 2.0 we'll offer a discount to standard-licence holders.
Q. What happens if I switch machines?
Open the Licence screen on the old machine, revoke the slot, activate the new one. Three slots, you manage them yourself.
Q. Does it need internet?
No. Reading photos and bodies is fully offline. The licence validates locally; the network call only needs to succeed once a year (365-day offline grace). The only network call we make.
Q. What if my camera isn't listed?
The free preview tells you instantly whether we can read it. If we can't, email support. We've added 12 bodies on request in the last six months.
Q. 14-day refund. Really no questions?
Really. We'd rather have your honest feedback than your money. Email support within 14 days.
Q. Can I use it on Linux?
There is a Linux build, and I run it on my own machine. It isn't public yet, simply because I don't know how many people want it. If you'd use a Linux version, email support and tell me, and if there's enough interest I'll turn it into a proper release.
Q. Does it work on Android?
There's a working Android build of Camera Shutter Count too, and the same applies: I don't yet know whether there's demand for it. If you'd use it on your phone, email support and let me know.
Q. How do I check my camera's shutter count?
Download the app, then either plug the camera in over USB or drop in a photo straight off the card. The shutter count appears in seconds, and it works on hundreds of Canon, Nikon, Sony, Fujifilm and Pentax bodies.
Q. Can I get the shutter count of an older Canon DSLR?
Yes. Camera Shutter Count reads the shutter count of the early Canon DSLRs that came before the EOS 40D. These include the original EOS 5D (the 5D Classic), the 400D (Digital Rebel XTi / Kiss Digital X), the 350D (Digital Rebel XT / Kiss Digital N), the 30D, 20D, 10D, 300D (Digital Rebel / Kiss Digital), D60 and D30. These cameras do not write the count into EXIF data, and they do not answer the USB request that later bodies answer. That is why other software finds nothing, and why forums say that only Canon can read it. The count is in the memory of the camera. The app reads that memory over the normal USB cable, in read-only mode, and shows the count in seconds. We tested each of these cameras ourselves, on real hardware. Use the free preview first. It tells you if the app can read your camera.